6 Traits of Future-Ready Contact Centers

Does your financial institution have any of these traits?


Tue, Feb 20, 2018 1:00 PM - 2:00 PM CST


According to Cornerstone Advisors research, only a third of bank and credit union executives believe that their contact centers are future-ready. Odds are, your contact center
is probably not on the list! In this webinar, Adapt and Cornerstone are going to reveal the results of a study we conducted that clearly identified six best practices used by
future-ready financial institutions. Size and technology investments play an important role, but the most important factors distinguishing future-ready contact centers from the
rest of the pack are the practices with which they manage this critical channel. 

Join Ryan Brogan, Senior Consultant with Cornerstone Advisors, and Tim Passios, SVP Marketing & Sales, during this 60-minute webinar, where they’ll dig into topics like:

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