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Rethink Your Contact Center:
2017 CU Contact Center Benchmark Results

There has never been a better time to change your thinking on the role of your contact center in delivering a great member experience. Join Adapt and Strategic Contact to learn from the results of the 2017 Credit Union Contact Center Survey and gain a fresh perspective on your operations and use of technology. We’ll dive into the survey results to reveal what credit unions are thinking about member channel diversity and the migration to digital, authentication and fraud prevention, sourcing and partners, and tackling your greatest challenges and opportunities with tools, resources, and process optimization.