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Five Priorities for YOUR Credit Union
to Improve Member Experience

In 2016, Strategic Contact surveyed 119 credit unions across the country as part of their annual benchmarking survey. This survey revealed top priorities for credit union contact centers to focus on in order to improve the member experience. During this webinar, we’ll uncover five of those priorities and give you a chance to learn from your peers and prioritize actions for your center.

Watch this recorded webinar with Lori Bocklund, President of Strategic Contact, and Tim Passios, SVP Marketing and Sales for Adapt, as they review the results and provide the insights you need in these five key areas:

  1. Accessibility, availability, and continuity
  2. Current channel usage and plans for wider adoption
  3. Technology optimization
  4. Workload reduction opportunities
  5. Performance and performance management